Growth & Profit

Continuing our discussion on the four common mistakes that entrepreneurs make, today we will introduce the second common mistake:  undervaluing management competency. Undervaluing Management [...]

Ask anyone who’s ever started or owned their own business about what they’ve learned, and every one of them will say the same things:  “If I had it to do over [...]

Dr. Robert Kaplan of Harvard Business School stated “…the most profitable 20% of customers generate between 150 and 300% of total profits. The middle 70% of customers about break [...]

With this post, I’ll bring to a close my four-part series on customer service.  Here is the fourth and final theme that we have to understand and master in our customer service [...]

Picking up where I left off with my last post, I’ll discuss the third of four themes that we have to understand and master in our customer service process. Theme 3: Don’t Personalize [...]

In my last post, I talked about the theme of Attitude.  In this post, I’ll discuss the second theme of customer service:  care. Theme 2: Care Demonstrate that you care.  My [...]

It seems that most companies pride themselves on their customer service.  They invest in training programs, performance incentives, surveys and much more in attempts to measure up.  And [...]

There is a saying among Plains Indians that was passed down from generation to generation: “When you discover that you are riding a dead horse, the best strategy is to dismount”. [...]

When people start a business, they typically would have the one or more of the following objectives: To create a regular income stream greater than the amount you would earn as an employee; To [...]

The following is an excerpt from an article by fellow Mindshop member, Peter Wallace, from New South Wales, Australia.  Many businesses that have just managed to survive the Great Recession [...]