“They always say time changes things, but you actually have to change them yourself.” – Andy Warhol Not too long ago I was visiting with a manufacturer who was talking about the way they provide customer service. Eventually the group came to the conclusion that their customer service was not meeting an acceptable level in … Read more
“Failure is not fatal, but failure to change might be.” – John Wooden An organization I spend a lot of time with recently took a few hours to work through a change success model, the idea being to identify potential barriers to change. We talked about things like change readiness, capability, beliefs, etc. Eventually we … Read more
“It’s the repetition of affirmations that leads to belief. And once that belief becomes a deep conviction, things begin to happen.” – Muhammad Ali The video we posted last week has been stuck in my head now for awhile. I keep thinking, “What do I really believe?” and, more importantly, “What am I doing/saying/thinking every … Read more
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