Truly successful businesses excel in at least one of three key areas and adequately execute in the others depending upon the strategic focus they choose in delivering outstanding service to customers. These key areas are: Product Excellence – Strategies that deliver the best product(or service) at the best value – e.g., Apple; Customer Intimacy – … Read more

  This should go without saying, but we can all fall into the trap of taking our frustrations out on other people.  This can happen when we’ve just had a contentious exchange with someone or maybe just the proverbial “bad day.”  However, taking it out on the next person you meet is inadvisable to say … Read more

  This week we welcome back our good friend and fellow Mindshop member, Jerry Robinson of Atlanta.  You can learn more about Jerry by visiting his website at http:////www.coo-oncall.com/.  Thank you Jerry for your great contribution to our blog. If you could accomplish change in one thing or area of your life during the next … Read more

  In their best-selling book, Built to Last, Collins and Porras studied 18 companies which all met the following criteria: Premier institution in its industry Widely admired Made an indelible print on the world in which we live Had multiple generations of CEO’s Had been through multiple product/service life cycles Founded before 1950 In other … Read more