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Customer Service – What Goes Around Comes Around

With this post, I’ll bring to a close my four-part series on customer service.  Here is the fourth and final theme that we have to understand and master in our customer service [...]

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Customer Service – Don’t Take It Personally

Picking up where I left off with my last post, I’ll discuss the third of four themes that we have to understand and master in our customer service process. Theme 3: Don’t Personalize [...]

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Customer Service – They Don’t Care

In my last post, I talked about the theme of Attitude.  In this post, I’ll discuss the second theme of customer service:  care. Theme 2: Care Demonstrate that you care.  My [...]

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Customer Service – It’s All About Attitude

It seems that most companies pride themselves on their customer service.  They invest in training programs, performance incentives, surveys and much more in attempts to measure up.  And [...]